Will Intelligent Personal Assistants Replace Websites?
Posted by Tom-Anthony
[Estimated read time: 8 minutes]
Intelligent Personal Assistants (IPAs) are capable of radically disrupting the way we search for and consume information on the Internet. The convergence of several trends and technologies has resulted in a new interface through which people will be able to interact with your business. This will have a dramatic impact — if your long-term marketing/business plan doesn’t account for IPAs, you may be in the same boat as those people who said they didn’t need a website in the early 2000s.
Your website is an API to your business
If we look to pre/early Internet, then the primary interface to most businesses was the humble phone. Over the phone you could speak to a business and find out what they had in stock, when they’d be open, whether they had space for your reservation, etc., and then you could go on to order products, ask for directions, or place reservations. The phone was an interface to your business, and your phone line and receptionist were your “API” — the way people interacted with your business.
As the Internet matured and the web gained more traction, it increasingly became the case that your website empowered users to do lots of those same things that they previously did via the phone. They could get information and give you money, and your website became the new “API” for your business, allowing users to interact with it. Notice this didn’t necessitate the death of the phone, but lots of the requests that previously came via phone now came via the web, and there was also a reduction in friction for people wanting to interact with your business (they didn’t have to wait for the phone line to be free, or speak to an actual human!).
Since then, the web has improved as technologies and availability have improved, but fundamentally the concept has stayed the same. Until now.
The 5 tech giants have all built an intelligent personal assistant
Intelligent Personal Assistants apps such as Google Now, Siri, Cortana, and Facebook M — as well as the newer appliances such as Amazon Echo, the new Google Home, and the rumored Apple Siri hardware — are going to have a profound effect on the way people search, the types of search they do, and the way they consume and act upon the results of those searches.
New entries, such as Hound and Viv, show that intelligent personal assistants are growing beyond just something phone makers are adding as a feature, and are becoming a core focus.
In the last couple of years we’ve discussed a variety of new technologies and their impact on search; a number of these are all feeding into the rise of these personal assistants.
Trend 1: More complex searches
The days of searches just being a keyword are long since over. The great improvements of natural language processing, driven by improvements in machine learning, have meant that conversational search has become …read more
Source:: Moz Blog