8 Ways to Build Credibility & Trust with Content Marketing
By Joshua Nite
Imagine if the Nigerian prince—you know, the one spamming your email—really did have millions of dollars he needed to smuggle out of the country. Imagine he was legitimately offering you a generous portion of the cash to help you out. Think how sad and baffled he would be as yet another email went unanswered, even unopened. His motives are pure—but he lacks credibility, and so he cries himself to sleep on a mountain of landlocked money.
You are offering something of value to your audience (aren’t you?). You’re striving to be authentic and transparent and customer-centric and every other buzzword. But like the theoretical Nigerian prince, your content can be ignored if you don’t establish credibility and build trust.
To make your content marketing more trustworthy, there are two broad categories to address. First is the surface-level stuff: How your content looks and feels. The second deals with what your content is, the who, what, and how. Let’s take a look at both, starting with the easy fixes.
Make a Good First Impression with Content Marketing
#1 – Keep a Schedule
This may be the easiest fix on the list. Set a posting cadence and keep to it. This helps readers make an appointment with your content—it sets an expectation you can continue to meet. If you usually post daily but you go dark for three days, your credibility will suffer. On the flipside, when you consistently deliver content, each post boosts your reputation.
#2 – Source Your Statistics
Statistics are a good way to add credibility to content. But only if the stats come from a credible source. There’s a plague of unsourced stats in content, especially in content directed at marketers. Make sure your stats come from a cited source—one that would pass muster with your 10th grade Social Studies teacher. Avoid these common sketchy tactics:
- A source name in parentheses with no hyperlink
- A link to the source’s home page, which has no mention of the stat in question
- A link to a reference post which also fails to source the stat.
#3 – Be Consistent with Brand Voice
Your audience needs to get to know your brand in order to build trust. If your messaging sounds or feels different across pieces of content, it’s harder to make a connection. It’s important to have a solid set of brand guidelines to keep your content from developing a split personality.
Or, even better, let your brand go transparent and let your employees speak for it—but more on that later.
#4 – Make Your Content Flawless
Strike what I said earlier—this is the easiest fix on the list. Make sure you polish your content before setting it loose. Check grammar, spelling, usage, and scannability.
You may have as little as 15 seconds to convince a reader your content is worth sticking with. Before they’re hooked, they are essentially looking for an excuse to stop reading, bounce back to the search results, check Facebook, or pursue a dozen other distractions. Sloppy editing work gives them an easy out.